Last Updated: 02/24/2026

SmartAthens, INC. (“SmartAthens,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and process information when you interact with our website, services, and communications, including SMS messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Legal Business Identity

The legal business name is:

SmartAthens, INC.

If operating under a DBA (Doing Business As), such DBA relationships are clearly disclosed in our Terms and Conditions and campaign documentation where applicable.

All opt-in language, consent records, and messaging communications reflect the declared legal business name.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name

Phone number

Email address

Business name

Website URL

Google Business Profile information

Booking details

Form submissions

Survey responses

We may also collect limited non-personal information automatically, such as:

Browser type

Device information

IP address

Website usage data

This data is collected for operational, security, analytical, and compliance purposes.

3. How We Use Information

SmartAthens provides:

Automated Google Review systems

Consultation booking

Onboarding services

Website development

Google Business Profile optimization

SEO and related digital services

Information collected may be used to:

Send consultation confirmations and reminders

Provide onboarding instructions

Send account-related updates

Deliver service-related notifications

Respond to inquiries

Maintain security and prevent misuse

Comply with legal and carrier requirements

We only use information consistent with the purpose for which it was provided.

4. SMS Consent and Communications

4.1 How Consent Is Collected

SMS consent may be collected through:

Consultation booking forms

Onboarding forms

Demo request forms

Service inquiry forms

Website pop-up forms

Each SMS consent checkbox:

Is optional

Is not pre-checked

Is separate when required

Clearly discloses message purpose

Discloses message frequency

Discloses that message & data rates may apply

Includes STOP and HELP instructions

Links to this Privacy Policy

Submission of a form with SMS consent constitutes express written consent where required by law.

4.2 Types of SMS Messages

SmartAthens sends only service-related SMS communications, including:

Consultation confirmations

Appointment reminders

Onboarding instructions

Account updates

Review system setup notifications

Follow-ups related to user-initiated requests

SmartAthens does not send:

Cold SMS outreach

Third-party marketing

Lead resale communications

Affiliate marketing

Political messaging

SHAFT-related content

High-risk financial content

4.3 Message Frequency

Message frequency varies based on user interaction and service engagement. Messages are not sent on a recurring subscription basis unless the user continues interacting with our services.

4.4 Message & Carrier Disclosure

Message and data rates may apply depending on the recipient’s wireless carrier and plan.

Carriers are not liable for delayed or undelivered messages.

4.5 Opt-Out Mechanism

Users may opt out at any time by:

Replying STOP to any SMS message

Contacting us at [email protected]

Upon receiving a STOP request:

The phone number is marked as Do Not Disturb (DND)

Messaging ceases unless the user re-subscribes

Opt-out requests are processed promptly.

4.6 Re-Subscription

Users who previously opted out may re-subscribe by:

Submitting a new opt-in form

Replying START (where supported)

Re-subscription constitutes renewed consent.

4.7 Consent Record Retention

For compliance purposes, SMS consent records may include:

Timestamp of consent

IP address

Source URL

Consent language displayed at time of submission

These records are securely stored for documentation and carrier compliance.

5. Non-Sharing of Mobile Data

The following language governs all mobile-related data:

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

We do not sell, rent, distribute, or trade personal information.

6. Client Responsibility (Review Automation Services)

Where SmartAthens provides automated review request systems for business clients:

Messages are sent only to contacts provided by the client

Clients represent that proper consent has been obtained

Clients warrant compliance with applicable communication laws

Clients confirm authority to share contact information

SmartAthens reserves the right to suspend services if misuse or non-compliance is detected.

7. Cookies and Tracking Technologies

SmartAthens uses cookies and tracking technologies for:

Website functionality

Analytics

Performance monitoring

Marketing effectiveness

Security monitoring

We may use tools such as:

Google Analytics

Google Tag Manager

Conversion tracking tools

We do not sell personal data collected through cookies.

Users may manage cookies through browser settings.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

Access to personal information is restricted to authorized personnel performing legitimate business functions.

9. Data Retention

Information is retained only as long as necessary to:

Provide services

Maintain compliance

Fulfill contractual obligations

Satisfy legal requirements

SMS consent records are retained for compliance documentation purposes.

10. Third-Party Services

Our services may integrate with:

Google Business Profile

Hosting providers

Messaging platforms

Analytics providers

These third parties operate under their own privacy policies.

SmartAthens does not control third-party data practices outside of our services.

11. User Rights

Depending on your jurisdiction, you may request:

Access to your personal data

Correction of inaccurate data

Deletion of personal data (subject to legal requirements)

Requests may be submitted to:

[email protected]

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

SmartAthens, INC.
Email: [email protected]
Website: https://smartathens.com